30-Day Returns
Return or exchange items within 30 days of delivery
Original tags
Items must be unworn, unwashed with tags intact
24/7 Concierge
Dedicated support line for instant assistance
Policy Terms
We want you to love your purchase. If you are not completely satisfied, you can return or exchange any item within 30 days of receiving your package. Please note the following guidelines:
- All returned items must be in original condition: unworn, unwashed, undamaged, and with all original tags and protective liners still attached.
- Items purchased during Clearance Sales or marked as Final Sale are not eligible for returns or store credit exchanges unless defective.
- For hygiene reasons, intimate apparel, swimwear, and jewelry are non-returnable.
Returns FAQ
Please contact our customer care team at [email protected] with your order number. Once approved, we will provide you with a return authorization form and the shipping address for our nearest returns center.
Unless the item received was incorrect or defective, customers are responsible for covering return shipping fees. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not liable for return shipments lost in transit.
Refunds are processed within 5-7 business days of our returns center receiving and inspecting your package. Once approved, your refund will be applied to your original method of payment. You will receive an automated email notification as soon as the transaction goes through.